Refund policy
Refund Policy
At Breeze, your satisfaction is our priority. We offer a 30-day money-back guarantee on all purchases.
Refund Eligibility
You may request a refund within 30 days of your purchase date if the item is unused, unwashed, and in its original packaging with all tags attached. Items must be in resalable condition.
Non-Refundable Items
The following items cannot be refunded:
- Items purchased during clearance or final sale events
- Items that show signs of wear, washing, or damage caused by customer use
- Items without original tags or packaging
- Custom or personalized items
- Intimate apparel for hygiene reasons
How to Request a Refund
To initiate a refund, please contact our support team at support@breeze.co with your order number and reason for the return. We will provide you with return shipping instructions.
Return Shipping
Once approved, you may return your item to us. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Refund Processing
Once we receive and inspect your return, refunds will be processed within 5-7 business days. The refund will be credited to your original payment method.
Exchanges
If you would like to exchange an item for a different size or color, please contact support@breeze.co. Exchanges may be eligible for free return shipping in certain circumstances.